Privacy Policy

1. Introduction

Welcome to NEETSEAT ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services related to NEET PG counseling, rank analysis, and medical college admission guidance.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our paid services
• Contact us for support
• Fill out forms or surveys
• Participate in our community features

This information may include:

• Name and email address
• Phone number
• NEET PG rank and category
• Educational background
• State and quota preferences
• Payment and billing information
• Profile picture and other profile information

2.2 Usage Information

We automatically collect certain information when you use our services:

• IP address and geolocation data
• Browser type and version
• Device information
• Pages visited and time spent
• Search queries and filters used
• Features accessed and interactions
• Error logs and performance data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide NEET PG counseling data and analysis
• Generate personalized rank predictions
• Deliver college recommendations and comparisons
• Process subscription payments and manage accounts
• Provide customer support and technical assistance

3.2 Communication

• Send important service updates and notifications
• Provide customer support responses
• Send promotional content (with your consent)
• Deliver newsletters and educational content

3.3 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and statistical analysis
• Monitor and prevent fraud or abuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Razorpay)
• Email delivery and communication
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support services

4.2 Legal Requirements

We may disclose your information when required by law, such as:

• Compliance with legal processes or court orders
• Protection of our rights, property, or safety
• Investigation of potential fraud or abuse
• Cooperation with law enforcement agencies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement appropriate security measures to protect your information:

• Industry-standard encryption (SSL/TLS)
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices
• Regular data backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Review how your information is being used

6.2 Correction and Updates

• Update your profile information at any time
• Correct inaccurate or incomplete data
• Request updates to outdated information

6.3 Deletion and Restriction

• Delete your account and associated data
• Request restriction of certain data processing
• Opt-out of non-essential communications

6.4 Communication Preferences

• Unsubscribe from promotional emails
• Control notification settings
• Manage cookie preferences

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

Account information is typically retained for the duration of your active subscription plus a reasonable period thereafter for business continuity and legal compliance purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain jurisdictions
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party services you access through our platform.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications
• Displaying prominent notices on our platform

Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to this policy or our privacy practices shall be subject to the exclusive jurisdiction of the courts in [Your City/State], India.